Azure Services

Our Azure-certified experts can monitor your cloud, respond to alerts, or manage and optimize the whole shebang for you.

Azure Aware

Gain visibility into the performance, availability, and health of your Azure environment for free. Escalate to Deft’s team of Azure-certified experts as needed.

Azure Aware is a free audit-logging, monitoring, and alerting service. Alerts go directly to your team for troubleshooting, with the option to escalate to Deft Support. On-demand support can be purchased hourly or in blocks:

  • One-off support requests with no commit: $350/hr
  • 5-10 hours/month: $300/hr* (save $50/hour)
  • 10+ hours/month: $250/hr* (save $100/hour)

*A 30-day cancellation notice is required.

Bonus: Optimization recommendations are included for free.

Azure Optimize

Let Deft keep your Azure environment healthy. We’ll proactively implement routine optimizations that improve your cost savings, performance, and security. And all monitoring alerts will be resolved on your behalf.

Azure Optimize is a completely managed Azure service. Deft’s team of Azure-certified engineers handle everything from patching and backups to recoveries and encryption.

Pricing depends on our assessment of your Azure environment and starts at $1000/month.

We’re certified by Microsoft so you don’t have to be.

Microsoft 365 Certified Enterprise Administrator
Microsoft 365 Certified Security Administrator
Microsoft Certified Azure Administrator
Microsoft Certified Azure Security Engineer
Microsoft Certified Azure Solutions Architect
Microsoft Certified DevOps Engineer

Comparing Azure Aware and Azure Optimize:

Configuration Management
Service Azure Aware Azure Optimize Description
OS Patching and Updates Comprehensive patch and update processes. Patches and updates are automatically applied to the operating system (OS). Deliver summary of patches/updates and validation.
Configuration Management Automation Available as an upgrade Custom, automated configuration management system. Contained in code and applied automatically to minimize errors and provide detailed reporting and validation.
Audit Logging Comprehensive, automated Audit Logging. Audit Logging is configured and managed on an ongoing basis.
Credential Resets Available as an upgrade Setup, management, and administration of all OS or application-level credentials. We validate all credential requests, including resets, to ensure end-to-end compliance and security for your cloud.
Packaged/Repository App Management Available as an upgrade Configuration and management of all standard software components or repositories that are part of the OS environment.
Backup, Resilience, and BC/DR
Service Azure Aware Azure Optimize Description
Full VM and Volume Snapshots/Backups Daily snapshots of all block store virtual machines and volumes. Standard retention policy is 30 days. Snapshots stored in platform’s default backup repository. Long-term data retention is available when requirements exceed our standard 30-day configurations. Please note that the time required to execute restore requests of data or files in long-term retention will vary. Additional and more detailed snapshot and backup capabilities are available via our Managed Backup & Recovery Services.
File Backups/Restores Includes file restore requests from full-volume snapshots. A support ticket to our Service Desk will initiate the file restore process for you. Self-service restores are also available.
Backup Validation Reporting and Semiannual Testing Deliver backup validation reporting and collaborate to perform semiannual backup testing.
Disaster Recovery Planning Standard Disaster Recovery event planning.
Disaster Recovery Drills Standard Disaster Recovery event drills.
Fully Automated Disaster Recovery Available as an upgrade Optional service provides the automatic execution of DR operations without requiring manual intervention or event declaration.
User Access Control
Service Azure Aware Azure Optimize Description
Cloud User Access (IAM/RBAC) Setup, configuration, management, and administration of all cloud users within the cloud console.
User Access Change Control Setup, configuration, management, and administration of all change controls and change control processes for cloud users within the cloud console.
OS-Level UAC (AD/LDAP/SSH) Available as an upgrade We recommend Deft Cloud MSP environments include setup, configuration, management and administration of all necessary OS-Level UAC controls (Active Directory, LDAP, SSH).
DevOps
Service Azure Aware Azure Optimize Description
Infrastructure IaC Development Development of all necessary Infrastructure as Code (IaC) and automation templates. Optional application IaC/automation is available.
Infrastructure IaC Deployment Deployment of all IaC components throughout the environment – whether they are developed by you or Deft. At your request, this can be achieved by manual or automated processes based upon the nature of the cloud environment and your code development pipelines.
CI/CD Setup Available as an upgrade We recommend environments include design, development, and setup of Continuous Integration/ Continuous Deployment (CI/CD) pipelines for your applications.
CI/CD Management Available as an upgrade We recommend environments include the ongoing management and refinement of CI/CD processes. NOTE: In many cases, we establish the CI/CD pipeline, set it up, and provide management structure and guidance while you execute the day-to-day CI/CD pipeline management.
Custom Application Lifecycle Management Available as an upgrade Optional evaluation of development processes available.
Monitoring and Alerting
Service Azure Aware Azure Optimize Description
OS Health and Performance OS Health and Performance Monitoring. Agent-based system to provide metrics from the OS. (System availability and CPU, bandwidth, memory, and disk utilization are monitored).
Service Desk also receives this information and can address it based upon predefined support rules as necessary.
Endpoint Health and Performance Cloud Endpoint Health and Performance Monitoring.
Network Performance Monitoring Cloud Network Performance Monitoring.
Database Performance Monitoring Database Health and Performance Monitoring for cloud-native database services.
Application Performance Available as an upgrade We recommend environments include Application Health and Performance Monitoring for all applications deployed within your cloud system.
Infrastructure Alert Response and Triage Infrastructure Alert Response and Triage for all infrastructure elements.
AI/ML Correlation Available as an upgrade Automatic analysis of all system events and alerts, focusing primarily on non-threshold-based alerting and minimizing false positives (not actionable incidents) to reduce cost and improve operational efficiency and effectiveness.
AI/ML Historical Log Analysis Available as an upgrade Analysis of historic system event information and alerts.
Environment Change Monitoring Environment Change Management and Monitoring processes.
Environment Usage Delta Management and monitoring of Environment Usage statistics. Focus on unexpected changes in utilization (bandwidth, compute, memory, storage, cloud-native services, etc.).
Environment Alert Response Investigation and remediation of the Environment Usage Delta.
Security
Service Azure Aware Azure Optimize Description
Edge Network Configuration & Firewall Rules All Deft Cloud MSP environments include the setup, management, administration and change control for the cloud edge network configurations, security policies and firewall rules.
Data Encryption Enforcement Implementation of automated encryption processes for all data at rest.
Key Management Setup, management, and administration of system-wide keys.
Application Endpoint Firewall(s) Setup, management, and administration of application endpoint security. Rules, management, administration, and change management processes are based upon your specific architecture and requirements.
Compliance Support Available as an upgrade Assistance with compliance initiatives. In addition to support, we can also highlight and share best practices in the design and operation of compliance processes and procedures.
IDS Monitoring Available as an upgrade Setup, management, and administration of cloud-native Intrusion Detection Systems (IDS).
IDS Alert Response Available as an upgrade We recommend environments include setup, management, and administration of IDS Alert Response processes.
Support
Service Azure Aware Azure Optimize Description
Support/Incident Portal All Deft Cloud MSP environments include access to our support portal. All support, monitoring and incident aspects of your account are managed in this portal.
Incident Response Incident Response is triggered by an alert automatically or manually identified within the cloud system.
Request Response (In-Scope of MSP) Response to customer-specific, proactive requests. Service Desk receives these requests and addresses them based upon predefined support rules.
Standard Dashboards

Customer Dashboard, which highlights the environment utilization and operation in real time.
Custom Dashboards Custom Customer Dashboard, which highlights specific environment utilization and operation metrics in real time.
On-Demand Cloud Support (Out-of-Scope of MSP) Ability for you to request On-Demand support. On-Demand support that is outside the scope of the MSP will likely incur an additional cost and be subject to a different SLA. You will be informed of all options, timeframes, and potential costs before any work is performed.

 

Cost Optimization
Service Azure Aware Azure Optimize Description
Historical Usage Analysis Historical Usage Analysis of the environment (identify the minimum viable infrastructure required to maintain day-to-day operations to maximize cost optimization and enable optimal autoscaling baseline).
Historical Usage Analysis projects can be conducted monthly, quarterly, annually or on-demand, based upon your unique business requirements.
Reserved Capacity Management An outcome of Historical Usage Analyses, Reserved Capacity Management is a regular assessment of possible capacity reservations.
Cost Allocation Setup, management, and administration of cloud utilization and cost allocation centers.
If cost centers (including “show-back” and “charge-back” concepts) do not exist in your business today, we can guide you through the implementation and introduction of this process to the business through a consulting engagement.

 

Procurement and Licensing
Service Azure Aware Azure Optimize Description
Planning All Deft Cloud MSP environments begin with detailed planning. Upfront planning is the single most important factor for cloud success. Included is planning for account/subscription hierarchy, licensing strategy, etc.
Procurement Procurement of cloud accounts/subscriptions and software licensing necessary for your business. Deft’s setup, management, and administration of this process ensures you can take full advantage of the cost and operational benefits we receive as a certified MSP.
Billing Setup, management, and administration of the cloud billing accounts and subscriptions. Deft assumes responsibility for interfacing with the cloud provider(s) to manage the complex billing operations, including monthly bill analysis. Includes access to cost management/analysis portals.

 

Audit Trail
Service Azure Aware Azure Optimize Description
Cloud Infrastructure Logs Setup, management, and administration of comprehensive Cloud Infrastructure Logging capabilities. Environments are architected to log all available Cloud Infrastructure operations, providing the maximum amount of information available.
OS-Level Logs Setup, management, and administration of comprehensive OS-Level Logging capabilities.
Application-Level Logs Available as an upgrade Setup, management, and administration of comprehensive Application-Level Logging capabilities.
Compliance Initiatives All environments are architected to support existing compliance initiatives.

 

Configuration Management
Service Azure Aware Azure Optimize
OS Patching and Updates
Configuration Management Automation Available as an upgrade
Audit Logging
Credential Resets Available as an upgrade
Packaged/Repository App Management Available as an upgrade
Backup, Resilience, and BC/DR
Service Azure Aware Azure Optimize
Full VM and Volume Snapshots/Backups
File Backups/Restores
Backup Validation Reporting and Semiannual Testing
Disaster Recovery Planning
Disaster Recovery Drills
Fully Automated Disaster Recovery Available as an upgrade
User Access Control
Service Azure Aware Azure Optimize
Cloud User Access (IAM/RBAC)
User Access Change Control
OS-Level UAC (AD/LDAP/SSH) Available as an upgrade
DevOps
Service Azure Aware Azure Optimize
Infrastructure IaC Development
Infrastructure IaC Deployment
CI/CD Setup Available as an upgrade
CI/CD Management Available as an upgrade
Custom Application Lifecycle Management Available as an upgrade
Monitoring and Alerting
Service Azure Aware Azure Optimize
OS Health and Performance
Endpoint Health and Performance
Network Performance Monitoring
Database Performance Monitoring
Application Performance Available as an upgrade
Infrastructure Alert Response and Triage
AI/ML Correlation Available as an upgrade
AI/ML Historical Log Analysis Available as an upgrade
Environment Change Monitoring
Environment Usage Delta
Environment Alert Response
Security
Service Azure Aware Azure Optimize
Edge Network Configuration & Firewall Rules
Data Encryption Enforcement
Key Management
Application Endpoint Firewall(s)
Compliance Support Available as an upgrade
IDS Monitoring Available as an upgrade
IDS Alert Response Available as an upgrade
Support
Service Azure Aware Azure Optimize
Support/Incident Portal
Incident Response
Request Response (In-Scope of MSP)
Standard Dashboards
Custom Dashboards
On-Demand Cloud Support (Out-of-Scope of MSP)

 

Cost Optimization
Service Azure Aware Azure Optimize
Historical Usage Analysis
Reserved Capacity Management
Cost Allocation

 

Procurement and Licensing
Service Azure Aware Azure Optimize
Planning
Procurement
Billing

 

Audit Trail
Service Azure Aware Azure Optimize
Cloud Infrastructure Logs
OS-Level Logs
Application-Level Logs Available as an upgrade
Compliance Initiatives

 

Book a 15-min call with our team to discuss your Azure needs →

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Domestic

SCTG’s Colocation services can extend beyond regional deployments to include comprehensive domestic footprints with the addition of San Jose, CA and Ashburn, VA. Data center facility partners in San Jose, CA and Ashburn, VA include Equinix. Critical power, environmentals, and network connectivity remain delivered in fully redundant configurations by default.

SCTG maintains a separate, private network core at each data center. Each core contains redundant sets of network equipment to provide core routing for the data center network and internet-facing routing infrastructure. This is the demarcation point for SCTG’s Global Network, a multi-gigabit private backbone enabling colocation customers to connect to services and infrastructure in every other SCTG data center. The services delivered from the network core are 100-Gigabit-enabled, offer disparate physical paths to each location, and are built using resilient, standards-based protocols.

Colocation customers have the option of migrating existing infrastructure to a SCTG facility or working with SCTG to provide a fully managed data center migration. SCTG provides comprehensive physical data center migrations that leverage internal staff and resources. Migration services generally include physical inventory & documentation, written assessments of the work to be performed, project management, planning & execution of the migration, and knowledge transfer. Customers can also opt to have SCTG Managed Services support the final environment.

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Cloud-Enabled

ServerCentral’s Colocation services can extend to third-party cloud partners including, but not limited to, AWS, Backblaze, Google Cloud and Microsoft Azure.

SCTG maintains a separate, private network core at each data center. Each core contains redundant sets of network equipment to provide core routing for the data center network and internet-facing routing infrastructure. This is the demarcation point for SCTG’s Global Network, a multi-gigabit private backbone enabling colocation customers to connect to services and infrastructure in every other SCTG data center. The services delivered from the network core are 100-Gigabit-enabled, offer disparate physical paths to each location, and are built using resilient, standards-based protocols.

SCTG offers its CloudLink service in each facility. CloudLink is managed by SCTG and leverages multi-gigabit, carrier-class infrastructure to connect your infrastructure to third-party cloud platforms, including Amazon, Google, Microsoft, or to SCTG’s Enterprise Cloud & Managed Private Cloud offerings.

Colocation customers have the option of migrating existing infrastructure to a SCTG facility or working with SCTG to provide a fully managed data center migration. SCTG provides comprehensive physical data center migrations that leverage internal staff and resources. Migration services generally include physical inventory & documentation, written assessments of the work to be performed, project management, planning & execution of the migration, and knowledge transfer. You can also opt to have SCTG Managed Services support your final environment.

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Global

SCTG’s Colocation services can extend beyond the U.S. to include comprehensive global footprints with the addition of Tokyo, Japan, Sydney, Australia, Amsterdam, The Netherlands, London, England and over 55 additional PoPs worldwide. Global data center facility partners vary by market and can be provided upon request. Critical power, environmentals, and network connectivity are delivered in fully redundant configurations by default for global deployments.

SCTG maintains a separate, private network core at each data center. Each core contains redundant sets of network equipment to provide core routing for the data center network and internet-facing routing infrastructure. This is the demarcation point for SCTG’s Global Network, a multi-gigabit private backbone enabling colocation customers to connect to services and infrastructure in every other SCTG data center. The services delivered from the network core are 100-Gigabit-enabled, offer disparate physical paths to each location, and are built using resilient, standards-based protocols.

SCTG offers its CloudLink service in each facility. CloudLink is managed by SCTG and leverages multi-gigabit, carrier-class infrastructure to connect your infrastructure to third-party cloud platforms, including Amazon, Google, Microsoft, or to SCTG’s Enterprise Cloud & Managed Private Cloud offerings.

All colocation deployments are connected via SCTG’s fully redundant, global VPLS network.

Colocation customers have the option of migrating existing infrastructure to a SCTG facility or working with SCTG to provide a fully managed data center migration. SCTG provides comprehensive physical data center migrations that leverage internal staff and resources. Migration services generally include physical inventory & documentation, written assessments of the work to be performed, project management, planning & execution of the migration, and knowledge transfer. You can also opt to have SCTG Managed Services support your final environment.

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